Terms & Conditions

1. Company Information

Musafir offers hospitality services through properties operated, managed, branded or associated with the company under different commercial arrangements.

2. Reservations and Booking Confirmation

Reservations may be made through:

• The official Musafir website
• Direct telephone or WhatsApp enquiries
• Email or authorised reservation channels
• Third-party online travel agencies
• Authorised travel agents and business partners

A reservation is considered confirmed when the applicable booking requirements have been fulfilled and a confirmation has been issued through an authorised channel.

Guests are responsible for checking the accuracy of their reservation details, including:

• Property name and location
• Check-in and check-out dates
• Accommodation or room category
• Number of guests
• Meal plan and inclusions
• Total booking amount
• Cancellation and payment conditions

Any discrepancy should be reported promptly.

3. Rates, Taxes and Payments

Accommodation rates may vary depending on season, demand, availability, room category, occupancy, inclusions and promotional offers.

All applicable taxes, including GST where relevant, will be charged in accordance with prevailing Indian tax laws. The final amount payable will be communicated during the booking process or in the booking confirmation.

Some bookings may require partial or full advance payment. Any outstanding amount must be paid according to the terms of the reservation, including at check-in where applicable.

Additional services such as meals, extra mattresses, room heaters, transfers, activities or special arrangements may attract additional charges.

Payments should be made only through verified and authorised Musafir payment channels.

4. Check-in and Check-out

Check-in and check-out timings vary by property. Guests must follow the timings stated on their booking confirmation or the applicable property page. Early check-in and late check-out are subject to availability and may attract additional charges.

Rooms and beds are provided once the previous guest has checked out and the accommodation has been cleaned and prepared. Where available, guests arriving early may use designated common areas or luggage-storage facilities, subject to property rules.

5. Guest Identification

All guests must provide valid identification as required by applicable law and property policy. Accepted identification documents may include:

• Aadhaar Card
• Driving Licence
• Voter ID
• Passport

Foreign nationals must provide their original physical passport and valid Indian visa or other legally required documentation. Additional documentation may be required under applicable government regulations. Accommodation may be refused where legally required identification cannot be produced. Acceptance of local identification documents may vary by property.

6. Age and Occupancy Policies

Age requirements may differ between properties. Citylights by Musafir, Udaipur welcomes guests aged 18 to 40 years only. This restriction does not automatically apply to other Musafir properties.

Guests must book the appropriate accommodation category and comply with its occupancy restrictions. For dormitories, guests must select the correct category, such as mixed, male or female dormitories, wherever applicable. Private-room and villa occupancy limits depend on the booked accommodation category. Additional guests or mattresses are subject to prior approval, availability and applicable charges.

7. Group Bookings

Group bookings may be subject to separate pricing, payment schedules, cancellation terms and occupancy conditions.

Citylights by Musafir does not accept all-male groups. This restriction is property-specific and should not be assumed to apply to other Musafir locations.

For large groups, corporate stays, events or private property bookings, guests should obtain written confirmation of the applicable terms.

8. Cancellation, Modification and Refunds

Cancellation terms depend on the rate plan, booking channel, property and any special package conditions:

Refundable Bookings

Unless a different policy is displayed or communicated during booking, eligible refundable direct reservations may be cancelled or modified without cancellation charges up to 2 days before check-in.

Non-Refundable Bookings

Reservations made under non-refundable rates are not eligible for refunds except where required by applicable law or expressly provided in the booking conditions.

Late Cancellations & No-Shows

Cancellation requests received after the applicable cancellation deadline may attract charges up to the full reservation amount. Failure to arrive without cancellation may result in a charge of up to 100% of the booking amount.

Early Departures

Unused nights following check-in are generally non-refundable unless otherwise stated in the booking terms or required by law.

Third-Party Bookings

Reservations made through Booking.com, MakeMyTrip, Goibibo, Agoda, Airbnb or other third-party platforms must generally be modified or cancelled through the original booking platform.

For direct booking modifications or cancellations: contact@musafirhostels.com. Approved refunds will reflect within up to 10 working days.

9. Property Rules and Guest Conduct

All guests must follow the rules of the property where they are staying. These may include restrictions concerning:

• Smoking and designated smoking areas
• Outside food and beverages
• Visitors and non-resident guests
• Quiet hours and music
• Pets
• Common-area usage
• Parking and vehicle access
• Pool safety
• Events and gatherings

Guests must behave respectfully towards staff, other guests, neighbours and local communities. Harassment, violence, threatening behaviour, illegal drug use, gambling and other unlawful activities are strictly prohibited. Musafir may refuse admission or require a guest to leave for serious misconduct.

10. Property-Specific Conditions

11. Experiences and Activities

Musafir may offer or facilitate guided tours, rides, desert safaris, and outdoor excursions. Some activities are provided by independent third-party operators. Guests must comply with safety instructions, age restrictions, and equipment requirements. Musafir may reschedule or modify activities where necessary for safety reasons.

12. Meals and Additional Services

Meals, activities and transfers are included only when specifically mentioned in the reservation. Services not expressly included are charged separately.

13. Pets

Pet policies vary by property. Pets are permitted only where expressly confirmed by the property. Guests must supervise their pets and cover any damages.

14. Guest Belongings and Property Damage

Guests are responsible for their personal belongings. Lockers/luggage storage should be used where provided. Guests may be charged for damages caused through negligence or intentional acts.

15. Force Majeure

Certain unforeseen events (floods, landslides, heavy snowfall, road closures, government restrictions, infrastructure disruptions) may affect operations. Musafir will make reasonable efforts to communicate with affected guests and provide appropriate alternatives or rescheduling.

16. Contact Information