Privacy Policy

1. Who We Are

Musafir is an experiential hospitality brand operating and collaborating with accommodation and travel-experience properties, including hostels, private rooms, cottages, villas and desert stays.

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

Depending on how you interact with Musafir, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Mobile number
• Residential address, where required
• Age or date of birth, where necessary
• Nationality and identification details required for check-in

Booking and Stay Information

• Check-in and check-out dates
• Property and accommodation preferences
• Number of guests
• Booking references and reservation history
• Special requests and preferences voluntarily shared with us
• Payment and transaction details
• Guest feedback and communications

Identity Verification Information

Where required by law or for legitimate accommodation-related purposes, we may collect or verify government-issued identity documents. Foreign nationals may be required to provide passport and visa details in accordance with applicable Indian regulations. We collect and retain identity-related information only to the extent necessary for lawful purposes.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and browsing activity
• Referral sources
• Cookies and similar technologies
• Approximate location derived from technical information

Communications

We may retain communications made through email, telephone, WhatsApp, website enquiry forms, social media or other channels when necessary to manage bookings, respond to requests and improve guest service.

3. How We Use Your Information

We may use personal information to:

1. Process, confirm and manage reservations.
2. Provide accommodation, travel experiences and related services.
3. Communicate booking confirmations, payment information and important stay updates.
4. Verify guest identities and comply with applicable legal requirements.
5. Respond to enquiries, complaints, feedback and support requests.
6. Improve our website, services and guest experience.
7. Maintain security, prevent fraud and protect guests and property.
8. Maintain accounting, tax and operational records.
9. Send promotional offers, travel updates or marketing communications where permitted by law and applicable consent requirements.
10. Meet our legal and regulatory obligations.

We will process personal information only where we have an appropriate legal basis or other permission under applicable law.

4. Booking Through Third-Party Platforms

Musafir properties may be listed on third-party booking platforms such as Booking.com, MakeMyTrip, Goibibo, Agoda, Airbnb and other travel websites. When you book through these platforms, the platform may collect and process your information under its own privacy policy. We may receive the information necessary to manage your reservation and provide your stay. We encourage guests to review the privacy policies of the booking platforms they use.

5. Payments and Payment Security

Payments may be processed through authorised payment gateways, banking partners, booking platforms or other payment service providers. Depending on the payment method, relevant transaction information may be shared with these providers for payment processing, reconciliation, refunds and fraud prevention.

Musafir does not intend to store complete payment-card information on its own systems. Where card information is processed, it should be handled through appropriately secured payment service providers. We encourage guests to make payments only through officially communicated and verified payment channels.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Support essential website functionality.
• Remember user preferences.
• Understand website traffic and performance.
• Improve navigation and user experience.
• Measure the effectiveness of marketing activities, where permitted.

You may be able to manage cookies through your browser settings or website consent controls, where provided. Disabling certain cookies may affect website functionality. Where required by law, non-essential cookies will be used only after obtaining appropriate consent.

7. Marketing Communications

With appropriate permission, we may contact you about:

• Special stay offers and promotions
• New Musafir properties and destinations
• Travel experiences and community events
• Updates, newsletters and relevant announcements

You may opt out of promotional communications using an unsubscribe option where available or by emailing contact@musafirhostels.com. Opting out of marketing does not prevent us from sending essential booking or service-related communications.

8. Sharing of Personal Information

We do not sell guests' personal information to advertisers. We may share information where necessary with:

• Property management teams and authorised operating partners
• Reservation and property management service providers
• Payment gateways and financial institutions
• Technology, hosting, analytics and communication service providers
• Booking platforms and travel partners
• Government authorities or law enforcement agencies when legally required
• Professional advisers and service providers subject to appropriate confidentiality obligations

We seek to limit sharing to information reasonably necessary for the relevant purpose.

9. Data Storage and Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. However, no internet-based system or electronic transmission method can be guaranteed to be completely secure. Guests should avoid sharing sensitive payment credentials, passwords or other confidential information through unverified communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including booking management, legal compliance, accounting, dispute resolution and legitimate business requirements. Certain guest records may need to be retained for periods prescribed by applicable laws or regulations. When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable Indian data protection laws and their commencement and implementation, you may have rights to:

• Request information about personal data processed by us.
• Request correction, completion or updating of inaccurate information.
• Request erasure of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a grievance about the handling of personal information.
• Exercise other rights available under applicable law.

Requests may be sent to contact@musafirhostels.com. We may need to verify your identity before processing certain requests. Withdrawal of consent or deletion requests may affect services that require the relevant information and may be subject to statutory retention obligations.

12. Children's Privacy

Our services are primarily intended for travellers and guests who meet the age and booking requirements of the relevant property. Some Musafir properties may have specific minimum or maximum age restrictions. Where personal information relating to children is processed, we will follow applicable requirements concerning parental or guardian consent and the protection of children's data.

13. International Data Transfers

Some technology, reservation, communication or payment service providers may process or store information outside India. Where such transfers occur, we will take steps to comply with applicable Indian data protection requirements and relevant restrictions.

14. Third-Party Websites

Our website may contain links to third-party websites, travel platforms, social media services and external resources. Musafir is not responsible for the privacy practices or content of websites operated independently by third parties. We recommend reviewing their policies before sharing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology or applicable laws. The latest version will be published on our website with an updated effective date. Where required, we will provide additional notice or obtain consent for material changes.

16. Contact Us

We will review and respond to privacy-related requests in accordance with applicable law.